Explore the World without Hustle with United Airlines
Mary Anne Radmacher once said “I am not the same, having seen the moon on the other side of the world.” If that doesn’t stir the soul, then we don’t know what will. This past year has been hard on all of us, a change of scenery can do miracles so why don’t we all take a step back and plan our next trip with United Airlines.
United Airlines has become a household name and a benchmark in aviation industry when it comes to providing world class facilities and impeccable travel experience since last 89 years. The airline was founded on 6 April 1926, as an amalgamation of various airlines under the name Varney Airlines but commenced its operations on March 28, 1931. United, is officially written as United Airlines, Inc, is a major American airline and is one of the first five founding members of the largest alliance named Star Alliance, with a total of 28 member alliances. In terms of passengers carried and the number of departures, Chicago-O’Hare is United’s largest hub along with possessing eight other hubs.
| Hub airport: Chicago O’Hare International Airport | Fleet size:812 |
| Headquarters: Willis Tower, Chicago, Illinois | No of destinations covered 342 Intl:111 Domestic:79 |
| Official Website:www.united.com | Customer Service:1-855-695-0023 |
Popular Routes
| San Francisco | Chicago |
| Houston | Newark |
| Portland | San Francisco |
| Los Angeles | Washington |
| Las Vegas | San Francisco |
| San Francisco | Denver |
| Newark | Orlando |
| Portland | Chicago |
| Houston | Chicago |
| San Francisco | Las Vegas |
Helpful Travel Resources
Baggage Assistance
United Airlines allows one carry-on bag. Dimensions of the bag should not exceed 22*35*56 cm. One personal item of size 22*25*43 is also permitted on the flight the item such as purse, briefcase and laptop but should not exceed weight limit. Basic economy class is allowed only one piece of bag, and other classes can carry one bag and one personal item. The airlines work hard to make sure you get your checked bags on time and in case of delayed or misplaced baggage requests, United Airlines moves swiftly to deliver your bags within 24 hours. If you report lost baggage, they also reimburse you for any fee charged to transport that bag. For baggage queries the number provided is 1-800-335-2247
Reservation Assistance
Making a reservation has never been this easy with United Airlines. United operates on world class technology when it comes to making reservations, in terms of their online and offline reservation platforms. The reservation process is simple and hassle free. The official website of United Airlines provides multiple icons on their screen which when clicked , direct you the Help desk Number and further, to the Customer Support who guides you to the best of their abilities , thus resolving your queries(if any) . The website is updated regularly to keep people in the know about exclusive offers and deals. For Reservations contact 1800 864 8331
For Group Reservations contact 1800 426 1122
Special Services and Disability Assistance
Adhering to Part 382 of U.S. Department of Transportation rules and other special needs, United accommodates passengers and look after them throughout their flight.The aircrafts and their services are designed keeping in mind that all of the customer’s needs are being met without making them feel uncomfortable or alienated.The customers can easily ask for any certain accommodations, at the airport or calling at United Airlinesassistance, that you might require during your travel. By asking in advance, it allows the airlines to plan ahead and eliminate any discomfort. You can also read about in the Special Needs Page, available on their website and get yourself acclimate to the services. For detailed information contact 1800 228 2744. Contact details for Hearing and Speech impaired(TDD/TYY) –1800 323 0170
MileagePlus Assistance
MileagePlus is the name of the frequent flyer program operated by United. Earn these miles every time you book a flight with the member of Star Alliance. The miles can also be earned and redeemed for both domestic and international travels. MileagePlus broadens the horizon of availing offers and deals. These miles never expire so don’t worry about your unused miles going to waste. For a detailed note on terms and conditions. Contact 1800 864 8331 for Mileage Plus assistance
Refund and Cancellations
The eligible tickets are refunded within seven business days, provided that the refund request was completed properly and for purchases made with credit cards. It takes around 20 days to refund if the purchases were made with cheque or cash. Customers can apply for a refund by any of three possible modes. They can fill a form available on their official website, united.com. They can call United Customer Service and apply for refund. They can also make a written request to any United ticketing facility. United has made a lot of information regarding refunds, available on their website and in Frequently Asked Questions as well. The COVID-19 outbreak and government-issued travel guidance has caused many airlines to ground their fleet thus resulting in a lot of delays, diversions and cancellations. The team at United immediately informs the customer vie e-mail, and SMS; upon request with the United Airlines Customer Service, given at the time of the flight booking. They use other mode of communication such as providing information in the boarding gate area of flight, on flight display boards and in status updates on their official website. Please read them carefully before applying for a refund or call and ask about certain rules and regulations. Contact United Ticket Offices or call on 1800 864 8331
Arrival and Departure Assistance
United Airlines stay alert round the clock so that they can assist their customers at every pit stop, be it before their booking, during or after they have completed their booking. United Customer Commitment pays priority to customer’s every minute issue from making sure the customers book the right flight, to helping with their check-in, baggage claim, informing them aboutCOVID-19 updates, rules and regulations to helping them with departures. Call on 1800 864 8331 for more details.
Airport Services
There is something comforting about the presence of a human on the other side that makes a person feel heard and understood. Despite the technology being on an all-time high and new gadgets that can substitute for man power, cropping up every second; nobody knows how to navigate through different emotions of customers than a compassionate Customer help at the airport.
- Security Regulations
- Phone number is available to you before, during and after your flight.
- Airport Check-in
- Assistance with arrival and departure
- Security Regulations
- Assistance with navigation
- Informing about Baggage policy
- COVID-19 updates
- Information about travel restrictions during pandemic
- Directing the passengers toward the right terminal
- Taking complaints about lost or damaged baggage
- Informing about flight delays
- Rebooking delayed flights
- Information about cabin class
- Documents required and COVID-10 tests information
- Policy of minor travelers with/without legal parent or guardian.
Safety Precautions Amid COVID-19
The pandemic hit the aviation industry like punch in the gut. Air India also had to ground most of their fleet. With COVID-19 engulfing the entire planet it is important, now more than ever to follow the guidelines to ensure your safety and fellow travellers alike. Some points to keep in mind while travelling are.
- Following basic precautions such as wearing a mask at all times, maintaining social distances and using sanitiser.
- Keeping an alert on your device on the countries with travel restrictions due to the ongoing COVID-19 outbreak. This also includes potential quarantines upon arrival in the destination country with their particular rules.
- The notification from the airlines should always be on during travelling as United Airlines continually keeps notifying its passengers with government restrictions, flight cancellations or potential quarantines and other guidelines.
- U.S Department of Defence conducted a study and concluded that risk of COVID-19 exposure on board is almost zero because of United’s air filtrations system and diligent cleaning protocols.
Services offered by United Ticket Offices
United Ticket Offices play an indispensable role in making sure the airlines work at its optimum level without worrying about the back-end vital jobs. Mentioned below are services provided by the United Airlines Ticket Offices
- Flight Reservations
- Special Meal Requests
- Ticket Changes
- Travel requests such as dietary meals, accessibility and unaccompanied minors
- Flight check-in (24 hours prior departure)
- MileagePlus award travel
- Group Ticketing
- MileagePlus Ticketing
- Seat Assignments
- Alliance Partner ticketing
- Economy Plus seating
- Exclusive offers and deals
24-hour Accessible Help desk
The United Airlines serves all its customers round the clock with no exceptions, whatsoever. The customer’s needs come above everything. Get your queries resolved at any time of the day at the help desk. United also avails assistance in your preferred language for better understanding and more comfort. It doesn’t entertain any thought that might them appear as mischievous. United believes in 100% transparency and honesty toward their customers. They will never keep you in dark or lead you astray.
How to Contact United Airlines
As per United Customer Commitment, the airline has crafted several ways to get in touch with their customer service. The assistance is provided 24*7 without a halt. The three ways to contact the United Airlines Customer Service are mentioned below.
Call – The customer comes first for United and are aware how troublesome it can be to call on the helpline number for assistance and either get declined or put-on hold. Therefore, the United Airlines assistance available in different countries is a comfortable way to get your problems solved without unnecessary waiting. The highly skilled and trained representatives are happy to be any service to their customers.
E-mail- If calling feels like a chore you would rather avoid, then e-mail assistance is for you. Just drop a simple mail requesting the details of any issue you might have, and you can be rest assured, the Customer Support team will reach out to you, with the solutions, as soon as possible. However, it is requested to be a little patient with Unites Airlines as they are looking at hundreds of issues, triggered by COVID-19, and doing their best to reach out to every single customer.
Chat- The homepage of the official website offers Chat box where you can ask for assistance and receive it, in real time. The website also has an icon name Help at the top right of the homepage. By clicking on it you will have plethora of information available regarding different things, such as Covid-19 updates, important links and FAQ’s, Travel Help, Baggage Help, Mileage Help to name a few.
Customer Ratings say it all
Staff service ***
Seat comfort ***
Value for money ***
Inflight entertainment ***
Cabin staff service ****
Ground service ****
Regional Information
USA and Canada
| Language | Phone Number | Working Hours |
| Cantonese | 1800 551 0943 | Daily, 8:00 am -9:00 pm |
| French | 1800 537 3444 | Daily, 1:00 am- 1:00 pm |
| Japanese | 1800 537 3366 | Daily, 8:00 am- 8:00 pm |
| Spanish | 1800 426 5561 | 24/7 |
Central America and South America
| Country | Phone Number | Working Hours |
| Argentina | 1151 981 441 | Mon-Fri, 9:00 am -6:00 pm |
| Brazil | 0800 162 3232 | Mon-Fri, 8:00 am- 8:00 pm Sat and Holidays, 9:00 am-3:00 pm |
| Ecuador | 1800 000 735 | Mon-Fri, 8:30 am- 6:30 pm Saturday, 9:00 am- 1:00 pm |
South Pacific
| Country | Phone Number | Working Hours |
| Tahiti | 00 1 847 4274187 | 8:00 am -4:00 pm |
Africa
| Country | Phone Number | Working Hours |
| South Africa | 0214 268 058 | Mon-Fri, 9:00 am -6:00 pm |
Middle East
| Country | Phone Number | Working Hours |
| Israel | 1809 344 363 | Sun-Thu, 8:30 am -6:00 pm Fri, 8: 30 am- 1:00 pm |
| Kuwait | 965 2295 9800 | Sun-Thu, 9:00 am- 6:00 pm |
| Qatar | 00800 1000 21 | Sat-Thu, 9:00 am- 11:30 pm Friday, 6:30 am- 11:30 pm |
| UAE | 971 08000 441 5492 | Sat-Thu, 9:00 am- 11:30 pm Friday, 6:30 am- 11:30 pm |
Europe
| Country | Phone Number | Working Hours |
| Belgium | 02 2 008868 | Mon-Fri, 9:00 am -5: 30 pm |
| Germany | 06950 985 051 | Daily, 8:00 am- 8:00 pm |
| Greece | 00 800 441 4 3592 | Mon-Fri, 9:00 am- 5:00 pm Saturday, 9:00 am- 1:00 pm |
| Italy | 02 6963 3256 | Daily, 8:00 am- 8:00 pm |
| Official Website | www.united.com |
| Email address | mileageplus2united.com |
| Customer service | 1-855-695-0023 |
| Wait time | NA |
| Calling Hours | 24/7 |
| Best time to Call | 3:15 PM |
| Alternative Methods | Chat Box |
