Get the Getaway of Your Life with Southwest Airlines
Celebrate the accomplishment of coming out of 2020, with a trip to your favorite destination. This past year has been hard on all of us, a change of scenery can do miracles so take a deep breath and plan your next trip with Southwest Airlines.
The airline that has confessed its LUV to its customers, not just with its logo but also through its impeccable customer services. A dream seen by Rollin King and Herb Kelleher, more than 46 years ago manifested itself in the form of Southwest Airlines. They themselves were aware of how exhausting and expensive boarding a plane can be for modest earning class. Therefore, came forth the vision to come up with an airline charging lowest possible fare, is swift and makes sure the passenger has a great travel experience from the moment of booking a trip to deplane.
Southwest Airlines is considered one of the largest American airlines along with being largest low-cost carriers. It was founded on 15 March 1967 by Rollin King and Herb Kelleher. They operate in more than 3800 flights a day expanding rapidly along with 500 roundtrip markets. During Southwest early history, it began with revenue flights with three Boeing 737-200 aircraft.
Southwest Airlines take immense pride and pleasure in doing things differently. They wanted to be honest and completely transparent with their customers and ended up inventing a new word for “ Transfarency” which like the word suggests deals with being transparent with the fares
| Hub airport: Uses “point to point” system with focus cities | Fleet size:730 |
| Headquarters: Dallas, Texas | No of destinations covered: 107 |
| Official Website:www.southwest.com | Customer Service:1800 435 9792 |
Popular Routes
| Albuquerque (ABQ) | Atlanta (ATL) |
| Boston (BDS) | Baltimore (BWI) |
| Las Vegas (LAS) | Burbank (BUR) |
| Atlanta (ATL) | Chicago(MDW) |
| Atlanta (ATL) | Dallas (DAL) |
| Las Vegas (LAS) | Denver (DEN) |
| Atlanta (ATL) | Las Angeles(LAX) |
| Las Vegas (LAS) | Las Angeles(LAX) |
| Long Beach (LGB) | Oakland(OAK) |
Top Destinations
The airline covers the following airports: Chicago, Midway, Atlanta, Dalla- Love, Houston, Hobby, Baltimore Denver, Los Angeles, Las Vegas, Oakland, Orlando and Phoenix- Sky Harbour.
Along with the largest U.S hubs namely Los Angeles, Chicago-Midway, Baltimore, Atlanta, Ft, Lauderdale, Southwest flies to exotic beaches and the Caribbean including the following
Hawaii islands (Honolulu, Maui, Kona and Kauai)
Belize
Costa Rica
Aruba
Grand Cayman
Havana
Bay Nassau
Montego
Providenciales (Turks and Caicos)
San Jose (Costa Rica)
San Juan
Helpful Travel Resources
Baggage Assistance
Southwest puts the comfort of its customers as its top priority and therefore has a policy named ‘Bags Fly Free’ policy in which first two checked bags come with zero additional charge, on both domestic and international flights. Keeping in mind that they nevertheless follow weight and size guidelines laid down by the airlines and can be checked on the Southwest website as well. In case as per your travel itinerary, previously booked of an international flight, you will only be asked to pay the difference in fare with no separate charges involved. The same policy applies for domestic flights as well
Reservation Assistance
Southwest Airlines operates on world class technology when it comes to making reservations, in terms of their online and offline reservation platforms. The reservation process is simple and hassle free. The official website of Southwest Airlines provides multiple icons on their screen which when clicked , direct you Customer Assistance Number and further, to the Customer Support who guides you to the best of their abilities , thus resolving your queries(if any) . The website is updated regularly to keep people in the know about exclusive offers and deals. For Reservations and other queries contact 1800 435 9792
For Group Reservations contact 1800 433 5386
Special Services and Disability Assistance
Southwest Airlines feel honored to accommodate passengers with special needs and look after them throughout their flight. The aircrafts and their services are designed keeping in mind that all the customer’s needs are being met without making them feel uncomfortable or alienated. The customers can easily ask for any certain accommodations, at the airport or calling at Southwest Airlines assistance, that you might require during your travel. You don’t have to inform Southwest Airlines about special assistance but by doing so, it allows the airlines to plan ahead and eliminate any discomfort. It is wise to inform the airlines 24 hours in advance if you are travelling in a group of 10 or more Customers who use wheelchairs,
You can click on the Special Assistance Link on Passenger & Payment Information Pageavailable on their website and get yourself acclimated to the services. For detailed information contact 1800435 9792. Contact details for Hearing and Speech impaired (TDD/TYY) – 1800 535 1305.
Rapid Rewards Assistance
Rapid Rewards is the frequent flyer program of Southwest Airlines. Earn these miles every time you book a flight after the enrollment process. The miles can also be earned and redeemed for both domestic and international travels. Rapid Rewards broadens the horizon of availing offers and deals. These miles never expire so don’t worry about your unused points going to waste. Southwest Airlines allows the option of donating points to charities. You can donate your points one charity per transaction. For a detailed note on terms and conditions. Contact 1800 445 5764 for Reward Program assistance.
Refunds and No-Show Policy
In WannaGet Away fare segment you are advised to cancel your reservation (if you wish to) at least 10 minutes prior to the scheduled departure of your flight. Failing to do so, your funds will be forfeited.
Any unused ticket,eligible for refund , that do not carry any restrictions can either be applied for future travel or is refunded within a year from the date of issue. You can also make a written request to any Southwest ticketing facility. Southwest Airlines has made a lot of information regarding refunds, available on their website and in Frequently Asked Questions as well. The COVID-19 outbreak and government-issued travel guidance has caused many airlines to ground their fleet thus resulting in a lot of delays, diversions and cancellations. The team immediately informs the customer vie e-mail, and SMS; upon request with the Airlines Customer Service, given at the time of the flight booking. They use other mode of communication such as providing information in the boarding gate area of flight, on flight display boards and in status updates on their official website. Please read them carefully before applying for a refund or call and ask about certain rules and regulations. Contact 1800 435 9792 to know more about No Show Policy.
Arrival and Departure Assistance
Southwest Airlines stay alert round the clock so that they can assist their customers at every pit stop, be it before their booking, during or after they have completed their booking. They pay priority to customer’s every minute issue from making sure the customers book the right flight, to helping with their check-in, baggage claim, informing them aboutCOVID-19 updates, rules and regulations to helping them with departures. Call on 1800 435 9792 for more details.
Airport Services
It is not just the website or the MobileApp that can be used for reservations or other processes, Southwest Airlines Check- In Kiosks at the airport are established to resolve your issues and help with bookings. There is something comforting about the presence of a human on the other side that makes a person feel heard and understood. Despite the technology being on an all-time high and new gadget that can substitute for manpower, cropping up every second; nobody knows how to navigate through different emotions of customers than a compassionate Customer help at the airport.
Services provided by the Check-In Kiosks are:
- Car Rentals
- Hotel Booking Confirmation
- Rapid Rewards Confirmation
- Security Regulations
- Airport Check-in
- Assistance with arrival and departure
- Assistance with navigation
- Informing about Baggage policy
- COVID-19 updates
- Information about travel restrictions during pandemic
- Directing the passengers toward the right terminal
- Taking complaints about lost or damaged baggage
- Informing about flight delays
- Rebooking delayed flights
- Information about cabin class
- Documents required and COVID-10 tests information
- Unaccompanied Minors and children without legal parent or guardian.
Safety Precautions Amid COVID-19
The pandemic hit the aviation industry like punch in the gut Southwest Airlines had to ground most of their fleet. With COVID-19 engulfing the entire planet it is important, now more than ever to follow the guidelines to ensure your safety and fellow travellers alike. Some points to keep in mind while travelling are.
- Following basic precautions such as wearing a mask at all times, maintaining social distances and using sanitiser.
- Keeping an alert on your device on the countries with travel restrictions due to the ongoing COVID-19 outbreak. This also includes potential quarantines upon arrival in the destination country with their particular rules.
- The notification from the airlines should always be on during travelling as Southwest Airlines continually keeps notifying its passengers with government restrictions, flight cancellations or potential quarantines and other guidelines.
- U.S Department of Defence conducted a study and concluded that risk of COVID-19 exposure on board is almost zero because of Southwest Airlines air filtrations system and diligent cleaning protocols.
Services offered by Southwest Airlines Ticket Offices
Ticket Offices play an indispensable role in making sure the airlines work at its optimum level without worrying about the back-end vital jobs. Mentioned below are services provided by the Southwest Ticket Offices.
- The ticket offices make it easier to make reservation of flights at their facility.
- If you have any allergies or dietary conditions, you can inform the Southwest Ticket Office before boarding.
- In case any customer who use wheelchair needs to inform the airlines, they can make them know via Southwest Ticket Office
- Any information about Rapid Rewards can also be made available to you at the facility.
- If you are curious to know about Wanna Get Away Policy, get in touch with Southwest Ticket Office.
- Information about Car Rentals is also available at Southwest Ticket Office.
- International Travel Assistance enquiries are also entertained at the Office.
- Information about seating and Cabin can be easily acquired at Southwest Ticket Office
24-hour Accessible Help desk
The Southwest Airlines takes care of their customers round the clock with no exceptions, whatsoever. The customer’s needs come above everything. Get your queries resolved at any time of the day at the Help desk.Southwest also avails assistance in Spanish language for better understanding and more comfort.
How to Contact Southwest Airlines
Southwest Airlines have crafted several ways to get in touch with their customer service. The assistance is provided 24*7 without a halt. The ways to contact the Southwest Airlines Customer Service are mentioned below.
Call – The customer comes first for Southwest and are aware how troublesome it can be to call on the helpline number for assistance and either get declined or put-on hold. Therefore, the assistance available in different countries is a comfortable way to get your problems solved without unnecessary waiting. The highly skilled and trained representatives are happy to be any service to their customers.
E-mail– If calling feels like a chore you would rather avoid, then e-mail assistance is for you. Just drop a simple mail requesting the details of any issue you might have, and you can be rest assured, the Customer Support team will reach out to you, with the solutions, as soon as possible. However, it is requested to be a little patient with Southwest Airlines as they are looking at hundreds of issues, triggered by COVID-19, and doing their best to reach out to every single customer.
Write to them– Got any query, write your issues at Southwest Airlines, P.O. Box 36647-1 CR, Dallas, Texas, 75235
Social Media– Southwest is pretty active on Social Media Platforms such as Twitter,Facebook and Instagram. You can tweet them at @Southwestair or connect with on Facebook Messenger.
Customer Ratings say it all
Staff service ****
Seat comfort ****
Value for money *****
Inflight entertainment ****
Cabin staff service *****
Ground service ****
Regional Information
| REGION (EnEspanol) | PHONE NUMBER | PHONE NUMBER |
| United States | 1-800-435-9792 | 1-800-826-6667 |
| Aruba | 588-2900 | |
| Bahamas | 1-855-202-3403 | 1-855-202-3402 |
| Belize | 0-800-0078684 | 0-800-247-5463 |
| Costa Rica | 0-800-012-1916 | 0-800-012-1917 |
| Dominican Republic | 1-800-751-9039 | 1-800-751-9038 |
| Grand Cayman | 1-844-670 7914 | 1-844-670-7990 |
| Jamaica | 1-800-425-8130 | 1-800-425-8089 |
| Mexico | 01-800-083-1179 | 01-800-083-1178 |
| Official Website | www.southwest.com |
| Email address | Via www.southwest.com |
| Customer service | 1800 435 9792 |
| Wait time | NA |
| Calling Hours | 24/7 |
| Best time to Call | Morning |
| Alternative Methods | Twitter, Facebook Messenger, Instagram |
