Fly with the best, Qatar Airways to your favorite vacation spots.
Looking forward to your next trip and confused about what flights to take? Get the best flying experience with Qatar Airways. With the best in-flight services utmost comfort and all the safety measures being taken care of amid the covid situation Qatar will make your travelling experience the most memorable one. Qatar Airways is known for the best customer services. The comfort and safety of its passengers is the main aim of the airlines.
About the Airlines
Qatar Airways is the flag carrier of Qatar. It was found on November 22, 1993. It started commencing operations on January 20, 1994. Qatar has its headquarters based in Doha. It has its hub at Hamad International Airport. The frequent flyer program at Qatar Airways is known as Qatar Airways Privilege Club (QMiles). Qatar also has a few subsidiaries known as Qatar Airways Cargo, The Qatar Aircraft Catering Company, Qatar Airways Holidays, Qatar Duty Free etc. It covers 172 destinations international and domestic. It has a fleet size of 237. It employs over 43000 people.
Hub Airport- Hamad International Airport
Fleet Size- 237
Headquarters- Qatar Airways Towers, Doha
No. of destinations covered:
International- 166
Domestic-1
Official Website- qatarairways.com
Customer Service- 00974-4022-6000
Popular Routes
- Auckland- Doha
- Cape Town- Doha
- Hong Kong- Doha
- Kuwait- Doha
- Beijing- Doha
Helpful Travel Resources
Baggage Assistance- The baggage allowance varies according to the class and routes. First two bags are free of cost. The maximum of 32kg is allowed and the dimensions should be within 62 linear inches. Personal care products or toiletries more than 100ml are to be checked in. Medications, sharp objects, alcoholic beverages, baby carrier, gadgets with detachable batters etc. are supposed to be checked in.
Prohibited items on board chemicals, spillable batteries, explosives, e- lighters etc.
Reservation Assistance- 974-4023-0000
For the reservation related assistance you can call the customer support. They will provide you with all the details you need regarding the booking. They will also update you with the ongoing offers. You can also go through the official site and for existing bookings you will have all the information under the my bookings section.
Special Services and Disability Assistance-1877-777-2827
Qatar Airways strives to cater for the customer’s special needs. For better assistance it is requested to contact the customer support and give details about your specific needs. The MEDIF forms are to be submitted at least 48 hours before the flight. You can visit the manage booking to make special requests like wheelchair, stowage of assistive devices, seat selection or escort services for the visually impaired.
Miles Assistance- 1954-745-0380
On the details like how you will earn the miles and how you can use them. You earn miles every time you spend on Qatar airways and its partners. These miles can be used for flight, hotel bookings, car rentals, etc. Miles don’t have any expiry date.
Refund and Cancellations- 0330-024-0125
Easy cancellations and refunds with Qatar. You can cancel your flight within 24 hours of booking and claim full refund. However, you will have to pay a cancellation fee after that. Refunds are credited to the original payment mode. If the flight is cancelled by the airline you will be provided information regarding the same and you can claim full refund or change your travel date.
Airport Services
Airport Check-in- Check-in at the airport is simple you are informed about the basic details about the documents needed and the baggage allowance. Still, when you faces issues regarding any missing documents or overweight luggage you can connect with the airport staff they are always ready to help you. The help executives are well versed and educated.
Arrival and Departure Assistance- If you need any kind of assistance at the arrival or departure you need to connect with the respective airport and inform the assistance you need. You need a wheelchair or an escort for a blind person you need to provide this information to the airport staff. You need to fill a MEDIF form and that needs to be submitted at least 48 hours before the flight for the assistance that you need.
Security Checks- The hand baggage will be security screened and the prohibited items will be taken aside and you cannot claim them back any time. You also have to pass through the customs after you have collected your checked-in baggage. You also might have to pay taxes or duties on the things you buy and carrying with Qatar.
Safety Precautions Amid COVID-19
The safety and good health of the passengers and the employees is the highest priority of Qatar Airways. They are taking the best safety measures. You can rely on us for your next safe flight.
- Check-in online to avoid interactions.
- Wear a face mask at all times, throughout the journey.
- Arriving 3 hours early at the airport because extra safety is been followed and you might face delays in check-in.
- Social distancing is being maintained at the airport and the plane for atleast 1.5 metres to avoid contact.
- Children below 6 years can exempt all these policies.
- Continuous sanitization is being done at the airport and in the aircraft.
Services offered by Airlines Offices
- COVID-19 Updates
- Check flight status
- Group Ticketing
- Travel Flexibility
- Preferred seat selection
- Travel vouchers
- Mishandled Baggage
- Qatar Stopover
- Visa, Passport and travel requirements
- Travelling with children
- Q-suite
- Preselect dining
24-Hour Accessible Help Desk
Reservations- The help desk will provide you with the reservations. They will update with the status of your flight and the status of your booking. If your booking is confirmed or you are on the waiting list. You will get all the necessary updates from the help desk. If the flight is cancelled due to some issue you will also be updated regarding that.
Baggage information- You can get the information related to the baggage allowance and the prohibited items in the plane. The size and weight of baggage, the additional charge for the oversized and overweight bags everything is informed at the help desk.
Lost and Found- If you left something on the plane or your checked-in luggage went missing you can visit the help desk and raise a complaint by speaking to the Qatar airways staff. They will ask you the details about it and help you with the necessary information about your lost item.
Cancellations- If you have to cancel the flight last moment due to some unavoidable emergency you can get the help related to it from the help desk. If the flight gets cancelled by the airline you can get information related to that as well from the help desk.
COVID Updates- The covid test requirement and other necessary information related to the health and safety are also provided by the help desk. The safety measures taken and all the other information related to covid are updated at the help desk.
Ways to Contact
Call- The Qatar airways helpline is available 24 hours n 7 days for your assistance. You can call them if you face any issues regarding the bookings or anything related to Qatar. They have dedicated teams that will serve your best needs and provide you with the reliable information.
Mail- You can also connect with Qatar Airways customer support via mail. You can mail them your issue and they will get back to you within 24-48 hours. You will also be updated about the new offers and ongoing discounts via mail.
Live Chat- Another hassle free way to connect with the customer support is through live chat. You can connect with the customer support executive anytime anywhere. They have their agents available to resolve your issues at all times.
Customer Ratings
- 5/5 Remarkable services by Qatar. Strict protocols on wearing face masks and social distancing. You are allowed to eat in flight. Business class is already social distanced.
- 5/5 More than perfect I would say. Nothing in the Qatar flight was less than perfection. Free wifi with food so much better than the 5 star restaurants. Q-suite is the best that I have ever been to.
- 4/5 Best airlines that takes care of all the needs of the passengers. Travelled multiple times with Qatar and it has always been a great experience. Planes are in excellent condition. In-flight services are commendable.
- 5/5 Superb services by Qatar. Ground staff is extremely professional and helpful and the smiling crew with the ppe kits on. Food and drinks were great and all our needs were taken care of throughout the journey.
- 5/5 My first flight with Qatar has beaten all other best airlines records. Amazing staff and services from start till the end. The safety measures were taken care of more than in any other airlines. This will definitely be my go to airlines now.
Regional Information
| USA and Canada | +1 312-392-3679 /+1 800-747-1652 |
| Africa | +27 11-267-7700 |
| Official Website | www.qatarairways.com |
| Email Address | NA |
| Customer Service | 00974-4022-6000 |
| Wait Time | 33 minutes |
| Calling Hours | 24 hours 7 days |
| Best time to call | 3:00 pm |
| Alternative Methods | Facebook, twitted, web |
